Terms and conditions

This website is owned by Santini 7® Sports Supplements Nutrition Limited, a company registered in England. Trading premises is 29 Ivy Bank Close, Ingbirchworth, S36 7GT. We use the terms “we”, “our” and “us” throughout our terms and conditions and our customer service pages to refer to Santini 7® Sports Supplements Nutrition Limited. Our Privacy Policy can be found here https://www.santini7.co.uk/privacy-policy

Contact us for more information about our privacy policies, if you have any questions or would like to make a complaint by emailing us at contact-us@santini7.co.uk

Agreement to delivery terms

Please be aware upon ticking the box to accept to these terms and conditions you also agree to the terms set out in our delivery terms and conditions please visit our deliveries page to view these terms in full.

Terms and conditions of our website

We sell our products to you subject to the terms and conditions listed here. Please read them carefully before using the website. By using our website, you signify your agreement to be bound by these terms and conditions. If you do not agree with these terms and conditions, you should not use our website. We understand that your privacy is important, and we will treat any personal information you provide us as confidential and this will only be used and recorded in accordance with the Data Protection Act 1998. We promise to look after your personal information, and we will not sell any information about you to any other party.

How do we use your Personal information?

We will only collect information about you if you willingly provide it. Please ensure you update your personal details if any of your details change. In order to do any of the following, you will need to provide us with certain details: The details you provide may include your name, email address, product selections, delivery address, telephone number, credit or debit card number, the card’s expiry date and billing address. We will keep your personal information for as long as necessary and consistent with the purpose for which you have given it to us.

When you use this website, we may collect, store and use the following kinds of data:

1. Information about your PC and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of pages viewed to administer the website and improve the website and our services to you.

2. Information relating to any transactions carried out between you and Santini 7® Sports Supplements Nutrition Ltd on or in relation to this website, including information relating to any purchases you make of our goods and/or services. We will use this information to fulfil any order and to communicate with you when necessary.

3. Information that you provide to us for the purpose of registering with us and allowing us to send you email notifications and/or promotional information.

4. Information that you provide to us for the purpose of signing up for our email newsletters.

Personal data submitted to us will be used for the purposes specified in this section or as found elsewhere in the relevant parts of the website. We may use your personal information to:

1. Administer the website.

2. Improve your browsing experience by developing and improving the design and layout of the website, through monitoring your usage.

3. Process your orders;

4. Provide you with information such as news regarding the website, new services and special offers or promotions that may be of interest to you via email, post or by mobile phone (also see ‘keeping in touch with you’ below).

Data Protection

Santini 7® Sports Supplements Nutrition Ltd uses the latest in Secure Server Technology (SSL – 128bit encryption) to ensure that all your personal and transactional information is protected to the highest standards.

We never make your personal details available to companies outside Santini 7® Sports Supplements Nutrition Ltd for marketing purposes, although our representatives and appointed agents and business partners may hold your data, so that your details and/or order can be processed and/or account maintained.

Cookies

When you enter this website, we will use cookies. Cookies are tiny text files that identify your computer to our server. For more information on Cookies and how to disable them, visit http://www.allaboutcookies.org

You may also see Santini 7® Sports Supplements Nutrition Ltd and content on other websites. For these adverts, our third-party providers may use software that can set a cookie to your browser, this will enable us to monitor whether you see the adverts, click on them and buy from our website.

Keeping in touch with you

We want to keep you up to date with key information about new ranges, promotional offers and what’s coming soon to Santini 7® Sports Supplements Nutrition Ltd. We may also use your details to send you information, via email, post or mobile phone, about other goods and services we sell or for research purposes. You can remove yourself from this lit at any time by clicking on the “Unsubscribe” link.

Personal Details

Please ensure that your personal details are up-to-date and inform us immediately of any changes to the information that you provided when registering.

Promotional codes

We cannot retrospectively apply a promotional code to your order. If you place an order without correctly applying the promotional code, we will be unable to reimburse you the discount once the order has been placed. please contact our customer services team via this link, https://www.santini7.co.uk/contact-us/ if you have any queries.

Policy amendments

We may update our policies from time-time by posting a new version on our website, please check regularly to be aware of any updates. We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, you will not be charged.

Payment Problems

If, for any reason, there is a problem with collecting payment from your credit / debit card or other chosen payment method after we have confirmed receipt of your order, we will not be obliged to despatch your order

Security Checks

As part of our policy to protect against the fraudulent use of credit / debit cards, we conduct security checks on all orders received. These checks can take various forms and may involve contacting you by telephone before we process your order. We also procure the services of various credit rating and fraud prevention companies and we may share details of your order with them for the sole purpose of detecting and preventing fraudulent use of your payment cards (in line with our Privacy Policy).

What if my goods arrive damaged?

If your goods are damaged during transit upon delivery, we ask that if there is visible damage upon collection to reject the parcel or sign for the parcel as damaged. For us to process a claim and send you out a replacement item we will require photographic evidence of the damaged product(s) If no evidence can be provided as proof of damage and if the courier has no access to view the damaged parcel your claim will be rejected, and no replacement will be sent.

Returns

Our returns policy lasts 30 days. If you exceed 30 days, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, sealed and in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Sales items

Unfortunately, we will not refund sale items.

Exchanges

We will only replace items if they are defective or damaged. To exchange it for the same item please email us at contact-us@santini7.co.uk

Shipping

To return your item(s) you should mail it to:

29 Ivy Bank Close, Ingbirchworth, S36 7GT.

You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund the cost of the shipping will be deducted from your refund. If you are returning item(s) over £50 you should consider using a trackable shipping service, we don’t guarantee that we will receive your returned item

Cancellation

You may cancel if not yet shipped. If your products have already been despatched, as long as the item is returned within 7 days we can offer you a full refund

Deliveries

All UK orders received before 12pm are packaged and shipped the same day where possible by courier and will generally arrive within 48-72 hours from the date you placed your order. This excludes orders placed over the weekend – these orders will be dispatched first thing Monday.

If for any reason, there is a delay with your order or we are unable to supply the goods you will be contacted straight away.

If for any reason your order has a missing or damaged item. You will need to notify us within 5 days of receipt of goods.

International orders will be charged shipping which will be added to the total cost of the order before payment is made. Delivery will be made via a suitable international courier and signature will be required. These orders can take between 7-14 days dependent on country. Once your package leaves the UK we cannot control how your country handles the package in accordance to customs or otherwise.

Delivery options and costs

We offer two delivery options for Mainland UK

1) Free delivery – This delivery option has an estimated delivery time of 2-4 working days from dispatch.

2) Clothing delivery – At a cost of £1.99 you can upgrade your delivery to an estimated delivery time of 2-3 working days.

3) Protein Tub delivery – At a cost of £3.49 you can upgrade your delivery to an estimated delivery time of 2-3 working days.

Liability

we do not guarantee, represent or warrant that your use of our services will be uninterrupted, timely, secure or error free

To the fullest extent possible under applicable law, we disclaim any and all warranties of any kind whether express or implied, in relation to our website, goods and services. This does not affect your statutory rights in relation to faulty or damaged products or your contract cancellation rights.

To the fullest extent possible under applicable law, we disclaim any and all warranties of any kind whether express or implied, in relation to our website, goods and services. This does not affect your statutory rights in relation to faulty or damaged products or your contract cancellation rights.

Santini 7® Sports Supplements Nutrition Ltd will not be liable, in contract, tort (including without limitation, negligence), pre-contract or other representations (except for fraudulent or negligent misrepresentations) or otherwise out of or in connection with these terms and conditions for: any economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); any loss of goodwill or reputation and any special or indirect losses suffered or incurred arising out of or in connection with the provisions of any matter under these terms and conditions.

Nothing in these terms and conditions will limit our liability for death or personal injury resulting from our negligence or that of our servants, agents and employees.