Terms and conditions
Contact us for more information about our privacy policies, if you have any questions or would like to make a complaint by emailing us at email@example.com
Agreement to delivery terms
Please be aware upon ticking the box to accept to these
terms and conditions you also agree to the terms set out in our delivery terms
and conditions please visit our deliveries page to view these terms in full.
Terms and conditions of our website
We sell our products to you subject to the terms and
conditions listed here. Please read them carefully before using the website. By
using our website, you signify your agreement to be bound by these terms and
conditions. If you do not agree with these terms and conditions, you should not
use our website. We understand that your privacy is important, and we will
treat any personal information you provide us as confidential and this will
only be used and recorded in accordance with the Data Protection Act 1998. We
promise to look after your personal information, and we will not sell any
information about you to any other party.
How do we use your Personal information?
We will only collect information about you if you willingly
provide it. Please ensure you update your personal details if any of your
details change. In order to do any of the following, you will need to provide
us with certain details: The details you provide may include your name, email
address, product selections, delivery address, telephone number, credit or
debit card number, the card’s expiry date and billing address. We will keep
your personal information for as long as necessary and consistent with the
purpose for which you have given it to us.
When you use this website, we may collect, store and use
the following kinds of data:
1. Information about your PC and your visits to this website
such as your IP address, geographical location, browser type, referral source,
length of visit and number of pages viewed to administer the website and
improve the website and our services to you.
2. Information relating to any transactions carried out between you and Santini 7® Sports Supplements Nutrition Ltd on or in relation to this website, including information relating to any purchases you make of our goods and/or services. We will use this information to fulfil any order and to communicate with you when necessary.
3. Information that you provide to us for the purpose of
registering with us and allowing us to send you email notifications and/or
4. Information that you provide to us for the purpose of
signing up for our email newsletters.
Personal data submitted to us will be used for the purposes
specified in this section or as found elsewhere in the relevant parts of the
website. We may use your personal information to:
1. Administer the website.
2. Improve your browsing experience by developing and
improving the design and layout of the website, through monitoring your usage.
3. Process your orders;
4. Provide you with information such as news regarding the
website, new services and special offers or promotions that may be of interest
to you via email, post or by mobile phone (also see ‘keeping in touch with you’
Santini 7® Sports Supplements Nutrition Ltd uses the latest in Secure Server Technology (SSL – 128bit encryption) to ensure that all your personal and transactional information is protected to the highest standards.
We never make your personal details available to companies outside Santini 7® Sports Supplements Nutrition Ltd for marketing purposes, although our representatives and appointed agents and business partners may hold your data, so that your details and/or order can be processed and/or account maintained.
are tiny text files that identify your computer to our server. For more
information on Cookies and how to disable them, visit http://www.allaboutcookies.org
You may also see Santini 7® Sports Supplements Nutrition Ltd and content on other websites. For these adverts, our third-party providers may use software that can set a cookie to your browser, this will enable us to monitor whether you see the adverts, click on them and buy from our website.
Keeping in touch with you
We want to keep you up to date with key information about new ranges, promotional offers and what’s coming soon to Santini 7® Sports Supplements Nutrition Ltd. We may also use your details to send you information, via email, post or mobile phone, about other goods and services we sell or for research purposes. You can remove yourself from this lit at any time by clicking on the “Unsubscribe” link.
Please ensure that your personal details are up-to-date and
inform us immediately of any changes to the information that you provided when
We cannot retrospectively apply a promotional code to your
order. If you place an order without correctly applying the promotional code,
we will be unable to reimburse you the discount once the order has been placed.
please contact our customer services team via this link, https://www.santini7.co.uk/contact-us/ if you
have any queries.
We may update our policies from time-time by posting a new
version on our website, please check regularly to be aware of any updates. We
reserve the right to refuse access to the website, terminate accounts, remove
or edit content, or cancel orders at our discretion. If we cancel an order, you
will not be charged.
If, for any reason, there is a problem with collecting
payment from your credit / debit card or other chosen payment method after we
have confirmed receipt of your order, we will not be obliged to despatch your
As part of our policy to protect against the fraudulent use
of credit / debit cards, we conduct security checks on all orders received.
These checks can take various forms and may involve contacting you by telephone
before we process your order. We also procure the services of various credit
rating and fraud prevention companies and we may share details of your order
with them for the sole purpose of detecting and preventing fraudulent use of
What if my goods arrive damaged?
If your goods are damaged during transit upon delivery, we
ask that if there is visible damage upon collection to reject the parcel or
sign for the parcel as damaged. For us to process a claim and send you out a
replacement item we will require photographic evidence of the damaged
product(s) If no evidence can be provided as proof of damage and if the courier
has no access to view the damaged parcel your claim will be rejected, and no
replacement will be sent.
Our returns policy lasts 30 days. If you exceed 30 days, we
can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in
the same condition that you received it, sealed and in the original packaging.
To complete your return, we require a receipt or proof of
Unfortunately, we will not refund sale items.
We will only replace items if they are defective or damaged.
To exchange it for the same item please email us at firstname.lastname@example.org
To return your item(s) you should mail it to:
29 Ivy Bank Close, Ingbirchworth, S36 7GT.
You will be responsible for paying your own shipping costs
for returning items. Shipping costs are non-refundable. If you receive a refund
the cost of the shipping will be deducted from your refund. If you are
returning item(s) over £50 you should consider using a trackable shipping
service, we don’t guarantee that we will receive your returned item
You may cancel if not yet shipped. If your products have
already been despatched, as long as the item is returned within 7 days we can
offer you a full refund
All UK orders received before 12pm are packaged and shipped the same day where possible by courier and will generally arrive within 48-72 hours from the date you placed your order. This excludes orders placed over the weekend – these orders will be dispatched first thing Monday.
If for any reason, there is a delay with your order or we
are unable to supply the goods you will be contacted straight away.
If for any reason your order has a missing or damaged item.
You will need to notify us within 5 days of receipt of goods.
International orders will be charged shipping which will be
added to the total cost of the order before payment is made. Delivery will be
made via a suitable international courier and signature will be required. These
orders can take between 7-14 days dependent on country. Once your package
leaves the UK we cannot control how your country handles the package in
accordance to customs or otherwise.
Delivery options and costs
offer two delivery options for Mainland UK
1) Free delivery – This delivery option has an estimated delivery time of 2-4 working days from dispatch.
2) Clothing delivery – At a cost of £1.99 you can upgrade your delivery to an estimated delivery time of 2-3 working days.
3) Protein Tub delivery – At a cost of £3.49 you can upgrade your delivery to an estimated delivery time of 2-3 working days.
we do not guarantee, represent or warrant that your use of
our services will be uninterrupted, timely, secure or error free
To the fullest extent possible under applicable law, we
disclaim any and all warranties of any kind whether express or implied, in
relation to our website, goods and services. This does not affect your
statutory rights in relation to faulty or damaged products or your contract
To the fullest
extent possible under applicable law, we disclaim any and all warranties of any
kind whether express or implied, in relation to our website, goods and
services. This does not affect your statutory rights in relation to faulty or
damaged products or your contract cancellation rights.
Santini 7® Sports Supplements Nutrition Ltd will not be liable, in contract, tort (including without limitation, negligence), pre-contract or other representations (except for fraudulent or negligent misrepresentations) or otherwise out of or in connection with these terms and conditions for: any economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); any loss of goodwill or reputation and any special or indirect losses suffered or incurred arising out of or in connection with the provisions of any matter under these terms and conditions.
Nothing in these terms and conditions will limit our
liability for death or personal injury resulting from our negligence or that of
our servants, agents and employees.